“If A Tree Falls In The Forest” and other ruminations on social/community-based marketing…

by Jeffrey Winter, Sheri Candler, and Orly Ravid

The old philosophical thought experiment “If a tree falls in a forest and no one is around to hear it, does it make a sound?” has never been truer for film distribution. With the incredible number of films available for consumption on innumerable platforms, getting some form of distribution for your film is no longer the core problem. The central issue now is: how will anyone know about it? How will you find your audience? And how will you communicate enough to them to drive them to the point of actually seeing it?

Before we plunge into that question, let’s take one step back and discuss the term “distribution.” In today’s convergence universe, where anyone with technical savvy can be surfing the Internet and watching it on their television, every single person with a high speed internet connection is in some way a “distributor.” Anyone can put content onto their website and their Facebook and de facto make it available to anyone else in the world. Anyone can use DIY distribution services to distribute off their site(s), and get onto larger and / or smaller platforms.

Even getting your film onto some combination of the biggest digital platforms – i.e. iTunes, Amazon, Hulu, Netflix, and Cable VOD – is not insurmountable for most films. We’re not saying it is easy…there are a myriad of steps to go through and rigorous specs at times and varying degree of gatekeepers you’ll have to interface with and get approval from. But with some good guidance (for example, we at The Film Collaborative can help you with that), some cash, and a little persistence…these distribution goals can usually be achieved.

But in a certain way, none of that matters. If you have your film available, say, on iTunes…. how is anyone going to know that? Chances are you aren’t going to get front- page promo placement, so people will have to know how and why to search for it.  This is why the flat fee services to get onto iTunes (which we now offer too) do not necessarily mean you will net a profit.  Films rarely sell themselves.  You are going to have to find the ways to connect to an audience who will actively engage with your film, and create awareness around it, or you will certainly fall into the paradox of the “tree falls in the forest” phenomenon… which many independent filmmakers can relate to.

So we arrive at the current conundrum, how do we drive awareness of our films? The following are the basic “points of light” everyone seems to agree with.

• Use the film festival circuit to create initial buzz. If you can, get the film into a break-even theatrical, hybrid theatrical, non-theatrical window that spreads word of mouth on the film.
• Engage the press, both traditional press and blogosphere, to write about the film.
• Build a robust social media campaign, starting as early as possible (ideally during production and post), creating a “community” around your film.
• Build grassroots outreach campaign around any and all like-minded organizations and web-communities (i.e. fan bases, niche audiences, social issue constituencies, lifestyle communities, etc.)
• Launch your film into ancillaries, like DVD and digital distro, and make sure everyone who has heard of the film through the previous five bullet points now knows that they can see the film via ancillary distribution, and feels like a “friend” of the effort to get the word out to the public-at-large.
• Be very creative and specific in your outreaches to all these potential partners, engaging them in very targeted marketing messages and media to cut through the glut of information that the average consumer is already barraged with in everyday life. This, above all, means being diligent in finding your true “fans,” i.e. the core audience who will be passionate about your subject matter and help you spread the word.

Our book SELLING YOUR FILM WITHOUT SELLING YOUR SOUL and its companion blog www.sellingyourfilm.com/blog  already highlight a good number of filmmakers who have used some combination of the above tactics to successful effect in finding a “fanbase” of audiences most likely to consume the film. Here, in this posting, we illustrate some additional recent films and tactics useful to filmmakers moving forward with these techniques.

WE WERE HERE, by David Weissman

Selected for the U.S. Documentary Competition by the 2011 Sundance Film Festival, WE WERE HERE tells the emotionally gripping story of the onset of AIDS in San Francisco in the early 1980s. The Film Collaborative handled festival release for this film, as well as international sales and grassroots marketing support on behalf of the theatrical and VOD (and US sales in conjunction with Jonathan Dana). Theatrical distribution, press, and awards campaigning is being handled by Red Flag Releasing.

On the face of it, WE WERE HERE is a documentary about a depressing topic like AIDS, and therefore doesn’t seem like the easiest sell in the world. However, it also happens to be an excellent film that was selected for Sundance and Berlin, as well as a film that has fairly obvious niche audiences that can be identified and targeted. As soon as The Film Collaborative came onboard, about a month prior to the Sundance 2011 premiere, we set about creating a list of more than 300 AIDS organizations in the United States, and reached out to each of them to ask them to get to know us on Facebook and our website, and also offered to send them screeners, in case they wanted to host a special screening down the road etc. Needless to say, we got an enthusiastic response from these groups (since we were doing work they would obviously believe in), but the goal here was not to make any kind of immediate money…we simply wanted them onboard as a community to tap into down the line.

Simultaneously, we created a targeted list of 160 film festivals we thought were best for the film — mixing major international fests, doc fests, and LGBT fests – and sent each of them a personalized email telling them about the film and asking them if they would like to preview it. The film (to date, is still booking internationally) was ultimately selected by over 100 film festivals (many not on our original target list of course).

As the screenings began, we reminded the filmmaker over and over to follow every introduction and every Q&A with a reminder about “liking” the Facebook page, and completely to his credit, filmmaker Weissman was always active in all aspects of Facebook marketing…always posting relevant information about the film and replying to many “fan” posts personally. Not surprisingly, a film this powerful and personal generated many deeply affecting fan posts from people who had survived the epidemic etc…, or were just deeply moved by the film. As a result, the Facebook page became a powerful hub for the film, which we strongly recommend you check out for a taste of what real fan interaction can look like. Warning….a lot of the postings are extremely emotional! One quick note – some of the most active subject members of the doc were made administrators as well, and also respond to the posts…a clever idea as it surely makes the FB fans feel even closer to the film, since they can talk with the cast as well. This would be an interesting thing to try with a narrative film as well…having the cast reply on Facebook (FB)… which is something we haven’t seen much of yet.

With the basics of community built – between the AIDS organizations, the Festivals, and the FB fans, we now had a pool to go back to…. both on theatrical release as well as upon VOD release (which just recently happened on December 9, 2011). For each major theatrical market, and for the VOD release, we went back to these people, and asked them to spread the word. We asked for email blasts, FB posts, tweets…whatever they could do to help spread the word. And without a doubt the film has gotten out there beyond anyone’s wildest initial dreams…although with VOD release only last month and DVD release still to come, final release numbers won’t be known to us for some time now…

But you can be assured we’ll be hitting up our community when the DVD comes out as well!  Also please note that these techniques and efforts apply to any niche.  For example, on a panel at Idyllwild Film Festival a filmmaker, Jeff Sable, talked about his documentary about his father playing for the Chicago Cubs and how he sold 90,000 DVDs himself (and he also did event theatrical screenings via Emerging Pictures).  He simply went after the niche, hard.

HENRY’S CRIME directed by Malcolm Veneville

Starring Keanu Reeves, Vera Farmiga, and James Caan, world premiere at the 2010 Toronto International Film Festival. Released in limited theatrical run in April 2011, and available on DVD and digital platforms as of August 2011. Although a film with “A-level” cast, the film was produced independently and distributed independently by Moving Pictures Film and Television. The film tells the story of a wrongly accused man (Reeves) who winds up behind bars for a bank robbery he didn’t commit. After befriending a charismatic lifer (Caan) in prison, Henry finds his purpose — having done the time, he decides he may as well do the crime. Ancillaries for the film are handled by Fox Studios. The Film Collaborative’s sister for-profit company, New American Vision, was brought aboard to handle special word-of-mouth screenings for the film, as well as social media marketing, working in conjunction with several top publicists and social marketing campaign companies in the business.

On the face of it, this film couldn’t possibly be any more different than WE WERE HERE. A narrative, heist/rom-com with major names sounds a lot easier to sell than an AIDS doc with no names. And yet, the process of reaching out to the public was surprisingly similar….both in terms of what we did and what other professional consultants on the project did as well.

First, we targeted major film festivals and major film society organizations around the country for special “word-of-mouth” (WOM) screenings of the film – seeking to create a buzz amongst likely audiences. Since the film was to be theatrically released in major markets, we targeted the festivals/film societies in these markets. This result was successful, and we got major WOM screenings in NY, Los Angeles, Seattle, San Francisco, Boston, Chicago, as well as Buffalo…which was important only because the film was shot and set in Buffalo and used significant Buffalo-based crew and resources, making it a perfect market for the film.

Next, we broke the film down into logical first constituencies for the film, which we identified as follows: 1) fans of Keanu Reeves and fans of his prior movies, 2) fans of Vera Farmiga and fans of her prior movies, 3) fans of James Caan and fans of his prior movies, 4) twitter accounts that mentioned any of the cast as well as those dedicated to independent film etc., 5) web communities dedicated to anything related to the playwright Anton Checkov (because the film features significant and lengthy scenes dedicated to Reeves and Farmiga performing Checkov’s Cherry Orchard), 6) key websites dedicated to romantic comedies, 7) key recommenders of independent film, etc. Over the course of approximately six weeks prior to release, we reached out to these sites regularly, in an effort to build excitement for the film.

While this grassroots work was taking place, our colleagues in publicity organized press junkets around the film, and of course solicited reviews. In addition, marketing professionals from both Ginsberg Libby (http://ginsberglibby.com/) and Moving Pictures (http://www.movingpicturesfilmandtv.com/) were constantly feeding marketing assets for the film as well as exclusive clips both to the major press, key film sites, as well as to the official Facebook and twitter for the movie….all with the same goal in mind…i.e. to create awareness for a film that, although it had the feeling of a traditional Hollywood film in many ways, was actually thoroughly independent and lacking the resources for major TV buys, billboards, print ads, and other traditional marketing techniques.

Unfortunately, in the end, HENRY’S CRIME did not truly take hold, and the theatrical release was far less than stellar. The reviews for the film were not complimentary (it is a good film, but not a great film), and the word-of-mouth was also not sufficient to drive the performance of the film.

This of course often happens with independent film releases, and in this case the lessons learned were particularly instructive. It was apparent while working on the film that the community-building aspects of the marketing campaign started far too late to truly engage an audience large enough to support the release (it only began in earnest about six weeks before the film’s release…even though the film had had its festival world premiere nearly SIX MONTHS before). In addition, HENRY’S CRIME proves the old adage that, sometimes, you can lead a horse to water but you can’t make them drink…meaning that the word of mouth audiences and press reviews didn’t particularly spark interest in the film in the wider community because they weren’t particularly excited by the film.

This is a lesson sometimes we all need to learn the hard way…that in today’s glutted market, it isn’t always enough to put out a decent movie….in fact in today’s competition, you really need to put out a independent movie that is actually great…or at least connects so deeply with your audience that they are compelled to see it.

Of course, one endless question rages on here. What are the long-tail effects of the outreach? Just because people didn’t turn out in droves to see a film in the theater, does that mean they won’t tune in on a later date in the digital platform of their choice. Certainly many people who have HEARD of Henry’s Crime who didn’t see it in the theater may one day rent it on an available digital platform, and that is why the grassroots work is so critical. We are setting up today what we can’t possibly know until tomorrow….or maybe several years from now.

TAKE-AWAY LESSONS from this post

By comparing these experiences, there are several take-aways that filmmakers should be encouraged to keep in mind when thinking about marketing their independent film. Here are some of them….

1. Build a list, both in the real world and online, of every organization and cross-promotional partner you can think of (or google), that might be interested in your film.

   Reach out to them about your film, and ask for their support. This is arduous work, but it has to be done. From Sheri Candler: “Initially you will take part in the community before you tell them why you are there.  For example, I started researching where online the ballet community hangs out and who they listen to. I also endeavored to meet these people offline when I could. If I was going to be in their city, I asked to meet for coffee. Real life interface when you can. I then started following those online communities and influencers quietly to start with and interjecting comments and posts only when appropriate. They were then curious about me and wanted to hear about the film. If I had gone on to the platforms or contacted the influencers immediately telling them I was working on a film, chances are they would shun me and ruin my chances to form relationships. This is why you have to start so early. When you’re in a hurry, you can’t spend the necessary time to develop relationships that will last, you can’t build the trust you need. It helps to deeply care about the film. I think the biggest takeaway I have learned when it comes to outreach is the very personal nature of it. If you don’t personally care, they can tell. They can tell you are there to use them and people are on their guard not to be used. The ideal situation is they WANT to help, they ASK to help, you don’t have to cajole them into it.”

2. Offer your potential partners something back in return.

   With a film like WE WERE HERE, this wasn’t difficult…because the film naturally supported their work. But, for most films, you’ll need to offer them something back… like ticket-giveways, promotional emails, branding, opportunities for fundraising around the cause, merchandising give-aways, groups discounts, etc. Be creative in your thinking as to why YOU should get their attention amongst the many other films out there.

3. Community-building is an organic, long-term process…

   Just like making friends in the real world, the process of making “friends” in community marketing and online takes time and real connection. With WE WERE HERE, we had a year to build connections amongst AIDS orgs, film festivals, and attendees at numerous screenings. The opposite was true with HENRY’S CRIME….six weeks just doesn’t work. Ask yourself…how many “friends” could you make in six weeks?

4. Community-building only really works with films that truly “touch” their audience.

   In today’s glutted marketplace, you need to make a film that really speaks profoundly to your audience and excites them ….unless of course you have a huge enough marketing budget to simply bludgeon them with numerous impressions (this, of course, is usually reserved to the studios, who can obviously launch mediocre films with great success through brute force). You, probably, cannot do this.

5. You need to be very specific and targeted in your outreach to likeminded organizations etc.

   Don’t rely on organizations to give you “generalized support.” Provide them with very specific instructions on how and when they should outreach about your film. For example….make sample tweets, sample FB posts, and draft their email blasts for them. Give them as close to a ready-to-go marketing outreach tool as possible…with a specific “call to action” clearly identified.

6. You’ll need warm bodies and some technical know-how on you side to accomplish this.

   There’s absolutely NOTHING mentioned in this post that an individual filmmaker with a talented team of helpers cannot accomplish. But whether its using HootSuite or Tweetdeck or Facebook analytics, or a compelling set of marketing assets and the time and energy to get them out there….you’ll need a team to help you. Remember, all DIY (do it yourself) marketing is really DIWO (do it with others), and you’ll need to build your team accordingly. If you are short on cash…you’ll likely need to be long on interns and other converts to the cause. But if you are seeking a professional team that’s long on experience and expertise, you can find many of them on The Film Collaborative’s new Resource Place page, located at http://www.thefilmcollaborative.org/resourceplace/. There are many services out there to help you who have done this before….you are not alone! Sheri wonders: “how many people are reasonable”? Of course it varies, but I think 4 is safe. A traditional publicist with a big contact list for your target publications who handles press inquiries and placements;  an outreach/social media person who is a great fit for your audience to regularly post and answer questions/comments from the audience not the journalists; a distribution/booker who figures out how the film will be distributed and all of the tech specs, shopping carts, contracts, festivals, community screenings that are appropriate; and the graphic designer/web designer who figures out the technical and aesthetic elements needed to make the online impact you will need.

   It is still a big job for only 4 people but it would be completely overwhelming for just one person to do or a person who doesn’t know what they are doing and a bunch of interns to handle.

7. A final take home:

   You may not see immediate results of each outreach and we know how dispiriting that can be. A lot of times early in the process, you will fail to connect, fail to get a response, but keep plugging away and you will very often come to enjoy the fruits of your distribution / marketing labor whether by emboldening a cause, generating more revenue, or enhancing your career, or all of the above.

Happy Distributing!!!!

Orly Ravid January 18th, 2012

Posted In: DIY, Facebook, Film Festivals, Marketing, Social Network Marketing, Theatrical

Tags: AIDS, David Weissman, DVD, Henry's Crime, James Caan, Jeffrey Winter, Jonathan Dana, Keanu Reeves, list building, Malcolm Veneville, Orly Ravid, promotional partner, Red Flag Releasing, Resource Place, Selling Your Film Without Selling Your Soul, Sheri Candler, Sundance Film Festival, The Film Collaborative, Vera Farmiga, VOD, We Were Here